Refund policy

Returns and refunds

We want you to love what arrives. If something isn't right, we'll put it right.

Changed your mind
You have 30 days from the day your order arrives to tell us you'd like to return it. Email us at info@thecosynest.co.uk and we'll send you the return address and instructions.

Items need to come back to us unused, in their original packaging and in a condition we could sell them on in. Please post them within 14 days of telling us you're returning them.

Return postage is paid by you. We'd suggest a tracked service, as until a parcel reaches us it is still your responsibility. Once it arrives with us we'll refund you within 14 days, to your original payment method.

Items sent back without contacting us first can't be accepted, so please do get in touch before you post anything.

Faulty, damaged or not what you ordered
That one is on us. Email info@thecosynest.co.uk within 30 days of delivery with your order number and a photo. We'll cover the return postage and refund you in full, or send a replacement, whichever you'd prefer. This does not affect your rights under the Consumer Rights Act 2015.

Your legal right to cancel
If you are in the UK or the EU you have the right to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day window is our own, more generous version of that right.

What we can't take back
For hygiene reasons we can't accept returns on bath and body products once opened or used, unless faulty. Your legal rights are unaffected.

Anything else
If you're not sure, just ask. Email us at info@thecosynest.co.uk and we'll talk it through.